DrillerCRM

End-User License Agreement

Effective date: 2026-05-27

This End-User License Agreement ("Agreement") is between DrillerCRM ("DrillerCRM", "we", "us") and the customer organization ("Customer") that signs up for or uses the DrillerCRM software-as-a-service platform available at drillercrm.com (the "Service"). By accessing or using the Service, Customer agrees to this Agreement.

1. License grant

Subject to this Agreement, DrillerCRM grants Customer a non-exclusive, non-transferable, revocable license during the subscription term to access and use the Service for Customer's internal business operations in the well-drilling, pump-service, and related contracting industries.

2. Accounts and roles

Customer is responsible for the accuracy of account information, for assigning roles to its users (administrators, office staff, crew, finance, support), and for all activity that occurs under accounts within its tenant. Customer must keep credentials confidential and notify DrillerCRM promptly of any suspected unauthorized access.

3. Acceptable use

Customer agrees not to:

  • Reverse-engineer, decompile, or attempt to derive source code from the Service, except to the extent expressly permitted by law.
  • Use the Service to transmit content that is unlawful, infringing, harassing, or that violates third-party rights.
  • Use the Service to send communications that violate applicable telecommunications, anti-spam, or consumer-protection laws (including TCPA, CAN-SPAM, and CASL). Customer remains responsible for obtaining and honoring end-recipient consent for outbound SMS and email.
  • Interfere with the integrity or performance of the Service or attempt to gain unauthorized access to other tenants' data.
  • Use the Service to build a competing product or to benchmark the Service without DrillerCRM's prior written consent.

4. Customer data

Customer retains all right, title, and interest in data Customer or its end users submit to the Service ("Customer Data"). Customer grants DrillerCRM the limited rights necessary to host, process, and transmit Customer Data to deliver and support the Service.

DrillerCRM operates the Service on a multi-tenant basis. Tenant isolation is enforced at the database layer through row-level security; Customer Data is not shared with other tenants.

5. Third-party integrations

The Service interoperates with third-party services that Customer chooses to connect, including Google Workspace / Gmail, QuickBooks Online, Twilio, Postmark, and others. Customer's use of those services is governed by the applicable third-party terms. DrillerCRM is not responsible for outages, changes, or data handling by third-party providers.

6. AI features

The Service includes AI-assisted features that may generate drafts, summaries, or suggestions. AI output is provided for human review; it does not result in external action (sending messages, dispatching crews, or modifying customer-facing artifacts) until a human user explicitly approves the action within the Service.

7. Subscription and payment

The Service is provided on a subscription basis billed by invoice on the terms presented at signup or in a separate ordering document. Fees are non-refundable except where required by law. DrillerCRM may suspend the Service for non-payment after reasonable notice.

8. Term and termination

This Agreement remains in effect while Customer has an active subscription. Either party may terminate for material breach not cured within thirty (30) days of written notice. On termination, Customer's access to the Service ends and Customer may export Customer Data through the Service's export facilities during a thirty (30) day grace period, after which DrillerCRM may delete or anonymize Customer Data in accordance with its Privacy Policy.

9. Confidentiality

Each party agrees to protect the other's non-public information disclosed in connection with the Service with the same care it uses for its own confidential information, and to use it only as needed to perform under this Agreement.

10. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, DrillerCRM disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. DrillerCRM does not warrant that the Service will be uninterrupted, error-free, or that it will meet every Customer requirement.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising out of or relating to this Agreement. Each party's aggregate liability under this Agreement will not exceed the fees paid or payable by Customer to DrillerCRM in the twelve (12) months preceding the event giving rise to liability.

12. Indemnification

Each party will defend, indemnify, and hold harmless the other party from third-party claims arising from the indemnifying party's breach of this Agreement, gross negligence, or willful misconduct, subject to prompt notice, cooperation, and the indemnifying party's control of the defense.

13. Governing law

This Agreement is governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Florida.

14. Changes

DrillerCRM may update this Agreement from time to time. Material changes will be communicated to administrators through the Service or by email at least thirty (30) days before they take effect. Continued use of the Service after the effective date of a change constitutes acceptance.

15. Contact

Questions about this Agreement can be directed to hello@drillercrm.com.